Most new, unopened items can be returned within 30 days of delivery for a full refund. In the case of a return due to our error (received by mistake or defective product, etc.), we will also pay the return shipping cost.
You should expect to receive your refund within 4 weeks of giving your parcel to the return sender, but in many cases you will receive your refund sooner. This period includes the transit time it takes us to receive your return (5-10 business days), the time it takes us to process your return after we receive it (3-5 business days), and the amount of time your bank will issue our refund It includes the time it takes to process your request (5-10 business days).
If you need to return an item, please log in to your account, confirm your order using the 'Complete your order' link under the My Account menu, and click the Return Item button. We will notify you by email of your refund once we have received and processed the returned item.
We can ship to almost any address. Some products have restrictions and some products cannot be shipped to international destinations.
When placing your order, we will estimate your delivery and delivery date based on the availability of your items and the shipping option you have chosen. Depending on the shipping provider you choose, a shipping date quote may appear on the Shipping Quote page.
Please also note that shipping costs for many of the items we sell are by weight. The weight of these items can be found on the detail page. All weights are rounded to the next pound to reflect the policies of the shipping companies we use.